BeyondTrust Rep Console3.1.11 - App Store

With the BeyondTrust iOS Rep Console, IT support technicians can remotely support desktops, laptops, or servers, allowing them to:

. Initiate a remote support session from an iOS device without requiring pre-installed software.
. View a customer’s or employee’s screen and control their mouse and keyboard.
. Work on multiple sessions simultaneously.
. Chat with end-users and other reps within a session.
. Invite other reps into a session to collaborate and resolve issues.

Note: The BeyondTrust iOS Rep Console works with existing BeyondTrust Remote Support and Bomgar Remote Support installations, version 20.1.1 or above, that have trusted CA-signed certificates.

Version History Bug Fixes 3.1.11 Jul 30 Bug Fixes 3.1.10 Feb 17 Bug Fixes 3.1.9 09/17/2025 Bug Fixes 3.1.8 06/03/2025 Bug fixes and enhancements 3.1.7 03/13/2025 New Features and Enhancements:

· Added version and logging options to the Settings -> App-> RepConsole menu. This will allow logging to be enabled before actual authentication into the app.

Issues Resolved:

· Fixed an issue with scaling in RDP sessions.

· Fixed an issue with the “Personal” group not being located towards the top of the Jump Group screen.

· Fixed an issue with the Play button being displayed on the Chat screen on some devices. 3.1.6 11/22/2024 * Jump Items can now be edited in the Rep Console.
* Now able to long-press on the Jump Item Stats to copy them.
* Added Default Jump Item credentials to the iOS RepConsole.
* Fullscreen mode has been optimized to make better use of available screen space. 3.1.5 10/09/2024 * File transfer is now supported in the iOS rep!
* Bug fixes 3.1.4 10/24/2023 Bug fixes and perfomance improvements 3.1.3 05/09/2023 • SAML Login fixes
• Pointer positioning fixes
• iOS 16 Support

New in version 3:
• Updated UI
• Dark mode is now supported
• Bug fixes and performance improvements 3.1.2 09/30/2022 • Updated UI
• Dark mode is now supported
• Bug fixes and performance improvements 3.1.1 08/12/2022 * Bomgar iOS Rep Console is now the BeyondTrust iOS Rep Console.
* iOS 13 now supported.
* New chat message notification sound.
* Site hostname can now be provided and optionally locked through MDM configuration profiles. 2.2.12 10/31/2019 • Reps can now elevate iOS customer client support sessions using credentials from the endpoint credential manager (ECM).
• Bugs fixes and performance improvements. 2.2.11 09/19/2017 Bug fixes and performance improvements. 2.2.10 05/08/2017 • 1Password can be used to log into the iOS representative console.
• SAML authentication can be used to log into the iOS representative console. Requires a Bomgar site running Remote Support 16.2.1 or later (not available for Connect).
• Access the command shell for Jump Client and Shell Jump sessions. Requires a Bomgar site running Remote Support 16.2.1 or later (not available for Connect).
• Bug fixes & performance improvements. 2.2.9 12/07/2016 • Experience a faster, high quality access session with HD View.
• Multitask between access sessions using iOS’s 3D Touch capabilities.
• Access the Command Shell for Jump Client and Shell Jump sessions.
• Corrected a screen sharing issue on certain iPhone models introduced in the previous update.
• Bug fixes & performance improvements. 2.2.8 07/21/2016 • Use 3D Touch with the iPhone 6s and 6s Plus to start sessions faster and support multiple sessions more efficiently.
• Use Touch ID to protect saved credentials.
• For Bomgar version 16.1, access unattended systems using Remote RDP and Remote Jump Shortcuts.
• Bug fixes & performance improvements. 2.2.7 05/10/2016 • New Remote Support Representative Console application icon to reinforce the fresh approach we take to remote support.
• Bug fixes & performance improvements. 2.2.6 11/30/2015 Bugfixes 2.2.5 04/28/2015 Bug fix. 2.2.4 03/15/2014 - Privacy Screen
- Bug fixes 2.2.3 01/14/2014 - Bug fixes
- Performance Improvements 2.2.2 09/09/2013 • Added the option to use absolute mouse pointer positioning instead of relative.
• Access to all Jump Clients.
• Prompting permissions per Jump Client.
• Miscellaneous bug fixes. 2.2.1 06/25/2013 • Support for iPhone 5 and iOS 6
• Equilibrium
• Intelligent Collaboration
• Ability to kick any member from a session
• Miscellaneous bug fixes 2.2.0 11/26/2012 - Updated graphics and artwork for the new iPad's Retina screen.
- Added a button to provide an additional way to dismiss the keyboard during screen sharing.
- Other miscellaneous bug fixes. 2.1.2 04/16/2012